Frequently Asked Questions
How much is the shipping / What's the delivery time?
(For Hungary, Poland, Romania, Bulgaria, Spain, Greece and Denmark see your local distributors: here)
Shipping cost depends on the weight of the package and the destination country*.
If a board is in stock you can expect the package to arrive in the folloing 3-7 workdays.
*Prices are standard sale prices. In case of ordering from outside the EU additional VAT and duty charges may occur according to the destination country’s local tax regulations.
If you can’t find your country here, contact us for further information.
Technical Details (Coming soon)
Gameplay (Coming soon)
Accessories (Coming soon)
What guarantees do I get?
As our customer, you automatically get special guarantees after buying your Woodestic set. To be assured that your Woodestic board is original, check the back of your board and look for the stamp with tha unique serial number (# XX1234). This number is paired with your order number, name and shipping date. So if you need help from us, just refer to this number when contacting us.
“30-day trial” guarantee*
Normally you have a 15-day right of withdrawal if for some reason you get dissapointed with our Crokinole (this never happened before). But we decided to extend this period to 30 calendar days. So you’ll practically have a month to test the game without risk.
If under any unfortunate circumstances you find the game unsatisfying, we will give your money back. We only need the complete set with the products you received in their original box to be sent back to us. (AUTOMATICALLY FOR ANY ORDER)
“97-year lifetime” guarantee*
That’s right, ninety seven years! Our boards are so lasting that if you respect the conditions of use and maintenance they will last a century. This means if you notice any flow due to production that makes the game unenjoyable, we will do our best to repair it or we will replace it for free. (AUTOMATICALLY FOR ANY ORDER)
“Vanish scratches” guarantee*
Microscopic scratches are inevitable to appear on the playing surface. After several years and thousands of gameplays these scratches may become esthetically annoying. But we have a solution for you. Choose our scratch removing one-time service (in some packs this option is included) to furbish your board. If you have not purchased this service when you ordered your set, or it is not included in the set, you can order it any time or contact us in e-mail for further details. (AUTOMATICALLY FOR ANY ORDER CONTAINING GOLD PACK/SET)
“Tired of this color” guarantee*
Are you bored with the color you have ordered previously? With this guarantee you can choose any other color once. You can even ask us to replace your disc sets as well. If you have not purchased this service when you ordered your set, or it is not included in the set, you can order it any time or contact us in e-mail for further details. (AUTOMATICALLY FOR ANY ORDER CONTAINING GOLD PACK/SET)
How can I pay?
There are three payment methods you can choose from.
Wire transfer in advance
You can pay for your Crokinole set via wire transfer. The necessary data for the transfer will be sent to you after placing the order. If you do not receive this e-mail check your spam folder or contact us. An additional 9 Euro will be charged when choosing this payment method. Your package will be set off after the amount arrives to our account.
Pay via PayPal in advance
You can choose to pay via PayPal. You will be redirected to the secure site of PayPal. An additional 5 Euro will be automatically calculated and added to the final amount during checkout phase. Your package will be set off after the amount arrives to our account.
Pay via SimplePay in advance
You can choose to pay via SimplePay. You will be redirected to the secure site of SimplePay. An additional 5 Euro will be automatically calculated and added to the final amount during checkout phase. Your package will be set off after the amount arrives to our account.
How to order an Exclusive board with my picture?
If you want a really unique Woodestic Crokinole board, choose the “my picture” option when ordering your Exclusive board. After that send us the picture you have choosen to our e-mail: firstname.lastname@example.org. The picture should be the size of at least 4000×4000 pixels. We’ll send you the visualisation of your choice. If it’s okay, production starts, which takes around 5-7 weeks.
Why is it called exclusive?
The picture you order (can be preprinted as well) will never be duplicated! No one can ever order the same!
Can anything be printed on the exclusive board?
Almost. But our policy forbids us from printing images with extreme violence, blood, gore and pornography. Copyrighted images can only be printed if you prove that you have purchased the actual image. Otherwise we will ask you to change the image if we feel that it falls under any of the above mentioned.