Terms and Conditions

(Valid from 1st Jan 2015 till revoked)

Present Terms and Conditions was created regarding the EU Directive of Consumer Rights (2011/83/EC) in respect of distance contracts and applies only for those who are contracted with each other in mutual promises.

Terms and Conditions are referred to the user of the website (hereafter: Customer) of www.crokinole.guru (hereafter: Webshop). The subject of the contract is any Crokinole board (hereafter: Board) or Crokinole related product (hereafter: Product) in the Webshop offered for sale.

Company name: Cogitate Games Limited
Principal place of business: 6 Ménes str. Szolnok, H-5008 HUNGARY
EU VAT number: HU23367546
Registration number: 16-09-013219 (issued by Szolnok Court of Registration)
IBAN number: HU31116000060000000048510332 (SWIFT/BIC code: GIBA HU HB)
PayPal account: cogitate.games@gmail.com

hereafter: Vendor (Customer and Vendor together hereafter: Parties).

1. General

1.1. In the Webshop it is possible to buy the Products without registration. The fulfillment of the ordering form is upon the conditions as follows. Please note that these conditions must be agreed to place your order in the Webshop.

1.2. Confirmation of the order button means that the Customer is entering into a contractual agreement out of which a payment obligation arises. The order is accepted by the Vendor by sending a confirmation e-mail.

1.3. Customer can be any one who has a valid e-mail address and fulfills the ordering form with real personal data. If Customer can not find his country listed among destinations countries, contact customer service for further details.

1.4. All prices displayed in the webshop are quoted in Euro and contain the VAT. The gross purchase price is indicated next to the product (see also 2.2).

1.5. Vendor reserves the right without prior notice to change specifications and prices on Products without incurring any obligation to Customer. Changes are valid immediately after publishing on the internet and can not be applied for previous orders. Vendor reserves the right at any time after receipt of an order to accept or decline comletely, or any portion thereof.

1.6. In case of placement of any order via telephone, a confirmation e-mail must be sent by the Vendor to the Customer after the call. Therefore the Customer has to provide all personal data that would have been needed during an online checkuot process.

1.7. Customer service
Contact: Peter Karcagi
Phone number: +36-30-2-444-111 (english only)
Working hours (M-F): 9 a.m. – 5 p.m. (CET)
E-mail address: info@crokinole.guru
Website: www.crokinole.guru

2. Shipping and payment

2.1. Product delivery is performed by a contractual transporter company (hereafter: Courier).

2.2. Shipping costs are not included in the purchase price (can be found here: Shipping costs). Shipping cost is calculated individually and automatically regarding the weight of the order and the destination country of the Customer. Shipping price is indicated in the final invoice.

2.3. Shipping starts only after payment has arrived to Vendor’s account. There is no possibility to get the Product presonally or C.O.D (cash on delivery).

2.4. Vendor reserves the right without prior notice to change shipping costs. Changes are valid immediately after publishing on the internet and can not be applied for previous orders.

2.5. In the event of more than one separate orders arriving from same Customer, shipping cost is added one by one. Customer can ask for merging the orders to apply single shipping fee only if the shipping process has not been initiated yet for previous orders. Vendor also has the right to merge orders after informing the Customer.

2.6. Delivery times are indicative only. Vendor shall not be liable for any delay in shipping after passing over packages to the Courier. Vendor shall provide the Customer a package identification number for parcel tracking.

2.7. The Customer shall check the integrity of the package and contents at the time of delivery before signing the receipt of delivery. In case of objections related to the package the Courier must write a record. This protects both Vendor and Customer rights for further compensation claims.

2.8. Some payment options add extra commission fees that are indicated clearly during the checkout process.

3. Liabilty

3.1. Vendor shall not be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use of this website. Customer has his own liability to use a safe connection and to protect his personal data.

3.2. Vendor shall not be liable for any problem occuring during shipping due to false or mistaken personal data provided by the Customer.

3.3. If, despite all precautions, a false price is indicated in the Webshop, particularly the obviously false ‘0’ or zero Euro (or any other that is significantly different from the well known or estimated price of the Product) maybe due to system error, the Vendor has no obligation to deliver the Product at incorrect price, but can offer the correct prices for shipping that the Customer can accept or withdraw from his purchase intention.

3.4. Vendor has no obligation for refund if a fall in prices occur between sending the remittance advice and receipt of the product.

3.5. Some pictures on the website may be for illustrational purposes only.

4. Legal disclaimer

4.1. Woodestic is a trademark of Cogitate Games Ltd. The full content of this website (including but not limited to pictures, logos, graphical elements, text, informations, technical data of Products) is owned and copyrighted by the Vendor. Using these contents without prior written permission of the owner violates copyright laws and initiates legal action.

5. Withdrawal and refund

5.1. The Customer may withdraw from the purchase without any reasoning within 14 calendar days after the Product was received. The Product and all its accessories shall be returned back in its undamaged, original condition to the address of the Vendor.

5.2. In the event of withdrawal the Vendor has obligation to refund the total amount of purchase price (including shipping cost) only if the condition of the returned Product was complete and undamaged.  Refund currency is the same as used for the purchase.

5.3. Withdrawing from the purchase does not mean any surcharges for the Customer if the Product was returned complete and undamaged. Nevertheless the cost emerged from the return post fee shall be paid by the Customer.

5.4. Vendor has obligation to refund purchase price to Customers previously given bank account within 14 days only after the Product has been returned to Vendor.

6. Privacy policy

6.1. According to section 6 of the Act CXII of 2011 law on National Dataprivacy and Freedom of Information Authority approved for Vendor data hendling right, Vendor’s data registration number: NAIH-78349/2014.

6.2. All personal data disclosure is on a basis of a voluntary consent on the website (including name, phone number, e-mail and shipping address, ect.). The given data is recorded in order to identify and distinguish the Customers of the Webshop and in some cases for statistical and marketing purposes.

6.3. All data provided by the Customer are handled carefully and never provided to third party exept for subcontractors who are responsible for shipping. Vendor shall do all the reasonable security and technical provisions in order to keep the data of the registered clients in safety.

6.4. Customer is liable for his/her password not making it available for anybody. Vendor is not liable for any damage caused by password fraud againgst the Customer.

6.5. The personal data will be deleted on any written demand by the Customer. Customer my unsubscribe from newsletter at any time using the designated link provided at the end of each newsletter.

7. Warranty

7.1. Vendor provides several warranties for his Products.

7.2. ‘Essential‘ warranty: Each Customer is granted upon purchasing any Board or set of Crokinole. Essential warranty implies a 1-year replacement warranty of the Board in case of occuring production flaws that hinder gameplay. This warranty also implies the statutory 14-day withdrawal right in accordance with EU regulations. In case of withdrawal, Vendor has obligation to refund purchase price to Customers previously given bank account within 14 days only after the Product has been returned to Vendor.

7.3. ‘97-year lifetime‘ extended warranty: Product registration required. Customer can extend basic 1-year warranty up to 97 years for any Board or set of Crokinole. Lifetime warranty means replacement of the Board in case of occuring production flaws that hinder gameplay. This warranty is valid until term of warranty expires or Vendor manufactures Product or liquidation of Vendor’s company. Vendor has obligation to refund purchase price to Customers previously given bank account within 14 days only after the Product has been returned to Vendor.

7.4. ‘30-day trial‘ extended warranty: Product registration required. Customer can extend basic 14-day withdrawal right up to 30 days starting from the day of arrival of the package. Within this period of time Customer may withdraw from the order without justification. Withdrawing from the purchase does not mean any surcharges for the Customer if the Product was returned complete and undamaged. Nevertheless the cost emerged from the return post fee shall be paid by the Customer. Vendor has obligation to refund purchase price to Customers previously given bank account within 14 days only after the Product has been returned to Vendor.

7.5. ‘Birthday surprise‘ warranty: Product registration required.

7.6. ‘Christmas surprise‘ warranty: Product registration required.

7.7. ‘Scratch vanishing‘ optional warranty: Can be purchased optionally, require product registration.

7.8. ‘Fed up with this color‘ optional warranty: Can be purchased optionally, require product registration.

8. Miscellaneous

8.1. In case of questions that are not defined by this Terms and conditions the Hungarian Civil Code and Distance Contract Regulations provisions shall prevail.

8.2. Vendor has the right to unilateraly modify these Terms and Conditions. Modifications will take effect immediately after publishing on the website.

8.3. In case of force majeur regarding faults in the internet that prevent the smooth operation ot the Webshop the Vendor shall not be liable for obstructed purchase process or any data loss in accordance with faulty internet traffic.

8.4. Both Parties do everything in order to negotiate moot points.